E-commerce is growing rapidly, there are many competitors coming to the market. One of the most important challenges is focusing on customer service without sacrificing operational efficiency.
At Alvario, we are creating a software service that optimizes last mile delivery. Our service allows your customers to have more flexibility of choice, transparency, prompt communication. At the same time, the dispatcher will not have a headache from the fact of making a lot of agreements between the courier and the customer, rescheduling routes, postpone the delivery time or address, send messages, phone calls, etc.
With the help of AI assistant the system interacts autonomously via calling or messaging with customers at every stage of the order's life cycle based on optimizing the routes of your couriers and drivers in real time. We use machine learning technology to continually improve fleet efficiency and customer satisfaction.